Refund and Returns Policy

Effective Date: 23rd June 2025

At Motif Perfumes, your satisfaction is our priority. If for any reason you are not completely happy with your purchase, we’re here to help.

1. Returns Eligibility

We accept returns under the following conditions:

• The item must be unused, unopened, and in its original packaging
• The return request must be made within 7 days of receiving your order
• Proof of purchase (order number or receipt) must be provided

Due to the nature of fragrance products, we cannot accept returns of opened or used items for hygiene and safety reasons.

2. Non-Returnable Items

The following items are non-returnable:

• Opened or used perfumes
• Sale or promotional items
• Gift cards
• Custom or personalized orders

3. Return Process

To initiate a return:

1. Email us at returns@motifperfumes.com with your order number and reason for return
2. Once approved, you will receive instructions for shipping the item back
3. You are responsible for return shipping costs unless the item was damaged or incorrect

Returned items must be securely packaged to avoid damage during transit.

4. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved:

• Refunds will be issued to the original payment method
• Please allow 5–10 business days for the refund to reflect in your account
• Shipping fees are non-refundable unless the return is due to our error

5. Damaged or Incorrect Items

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with photos of the item and packaging. We’ll replace the item or issue a full refund at no extra cost to you.

6. Exchanges

We do not offer direct exchanges. If you wish to get a different product, please return the original item (if eligible) and place a new order.

7. Contact Us

For any questions regarding returns or refunds, please contact:
📧 info@motifperfume.com
📞 +971 428 44 446