Thank you for shopping at Motif Perfume. We are committed to delivering your order quickly and safely. Please read our shipping policy below to understand how we handle order processing, shipping, and delivery.
Order Processing
- All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.
- You will receive another notification when your order has shipped.
- During high-demand periods or promotional events, processing times may be slightly longer.
Shipping Rates & Delivery Times
We offer worldwide shipping from our location in the UAE. Shipping charges and delivery times will be calculated and displayed at checkout based on your shipping address.
| Region | Estimated Delivery Time | Shipping Cost |
| UAE | 1-2 business days | Calculated at checkout |
| GCC Countries | 2-5 business days | Calculated at checkout |
| International | 5-10 business days | Calculated at checkout |
Note: Delivery times may vary due to customs processing and local courier delays.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number and link to track your package in real time.
Customs, Duties, and Taxes
- Motif Perfume is not responsible for any customs and taxes applied to your order.
- All fees imposed during or after shipping (such as tariffs, taxes, or customs duties) are the responsibility of the customer.
Incorrect or Incomplete Address
Please ensure your shipping address is complete and accurate. We are not responsible for orders that are delayed or lost due to incorrect or incomplete addresses.
Lost or Damaged Packages
If your order arrives damaged or appears to be lost in transit, please contact us immediately at 📧 info@motifperfume.com or 📞 +971 428 44 446 so we can assist you.
Contact Us
If you have any questions about your shipment, reach out to our support team:
📧 info@motifperfume.com
📞 +971 428 44 446
We appreciate your trust in Motif Perfume and will do our best to ensure your order reaches you promptly and safely.